Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within [X DAYS] of receiving the order.

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging with all accessories, manuals, and tags (if applicable).

  • Proof of purchase or order confirmation must be provided.

Returns that do not meet these conditions may not be approved.

Return Timeframe

Customers may request a return within [X DAYS] of receiving their order.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include your order number and reason for the return.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed within [REFUND PROCESSING TIME].

Refunds will be issued to the original payment method used during purchase whenever possible.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

We offer exchanges for eligible products if:

  • The item is defective

  • The item arrives damaged

  • The wrong product was received

Exchange requests must be submitted within [X DAYS] of delivery.

Subject to product availability, we will arrange a replacement at no additional cost where applicable.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of receiving the order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

We will review the request and offer a suitable resolution, such as a replacement, exchange, or refund.

Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged items caused by customer misuse

  • Products returned without original packaging

  • Personalized or customized products

  • Gift cards

  • Clearance, promotional, or final sale items (unless defective)

  • Hygiene-related products after use

Additional non-returnable items may be specified on individual product pages.

Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect item sent by us

We will cover the return shipping cost where applicable.

For all other approved returns, return shipping charges may be the responsibility of the customer.

Shipping charges paid during checkout are generally non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, cancellation may not be possible and the order will be subject to this Return & Refund Policy.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name: [STORE NAME]

Email: [EMAIL ADDRESS]